How do I add my profile Avatar and cover photo?

Your profile Avatar is the photo used to identify you or your company and appears in the sidebar at the right side of your profile. Your cover photo is the full width photo used at the top of your page and on the search results page

To add a new profile picture from your computer

  • Go to your account page, scroll down until you see “Avatar” and click the ‘choose image’ button.
  • Drag your photo over the drop zone or click the ‘Upload’ button to choose from a list of files on your computer.
  • Once the file uploads enter ‘attachment details’ and hit select.
  • On the Account Page you’ll see the thumbnail of your Avatar.
  • Press the ‘Update Profile button’.

To choose a picture you already uploaded

  • Go to your your account page, scroll down until you see “Avatar” and click the ‘choose image’ button. If you have uploaded images you can find these under ‘Media Library’.
  • Select the image you would like to use as Avatar and press the “Select” Button
  • On the Account Page you’ll see the thumbnail of your Avatar.
  • Press the ‘Update Profile button’.

To add or change your profile’s cover photo

  • Go the the “Edit Listing” page.
  • Find your cover photo.
  • Follow the same steps as described above.

What should my Avatar and cover photo look like?

Photos are very important and matter more than you would think. Keep these simple tips in mind:

  • Your picture should look trustworthy. Please use a photo of good quality for a professional impression.
  • Show your whole face or facility/practice logo.
  • Color photos work better than black and white.
  • Try to avoid using random photos–people shouldn’t be able to see what you like doing in your time off.

The wrong photo is showing on my profile

There are three main reasons why the wrong photo may be showing on your profile:

  • If you have uploaded more than one photo you may need to select the one you would like to display. To do this go to the Photos page, click on the image you want as your profile photo, click the ‘Use this as my profile photo’ checkbox, then click ‘Save’.
  • To provide the best experience for our visitors, your profile resides on multiple servers in different geographic locations. Occasionally there is a delay in copying your photo to all of these machines. Generally new photos will appear within 30 minutes of upload.
  • To prevent your Avatar from being reported as incorrect or inappropriate we recommend that you use a photo of yourself on your profile.

Note: If you experience issues with your photos or you need assistance, we can help you out. Don’t hesitate to contact us.

If you can’t find the answer to your question let us know by emailing us at
[email protected]